Privacy Policy | jiliok Official Casino Platform Philippines

Last Updated: 2026-08-21

Privacy at a Glance

  • What we collect: Identity, payment, and technical data necessary for account operation.
  • Why we collect it: To process transactions, verify age, and ensure a secure gaming environment.
  • Who sees it: Only our internal authorized staff and essential partner service providers.
  • How long we keep it: Based on your account status and Philippine legal retention requirements.
  • Your control: You can request data access or deletion via our support channels.

1. Introduction and Scope

This Privacy Policy outlines how jiliok collects, uses, and protects information from users accessing our platform within the Philippines. This policy applies exclusively to the services provided on our official website and mobile application.

Please note that this policy does not extend to third-party websites. If you click on a link that directs you away from our platform, we are not responsible for the privacy practices or content of those external sites. We encourage you to read the privacy policies of any third-party services you encounter.

2. Personal Information We Collect

Account & Identity Data

We collect information provided during registration, such as name, email address, and phone number, to establish your unique player identity.

Verification Documents

To comply with regulatory requirements and prevent fraud, we may request government-issued identification to verify your age and residency.

Payment Information

We collect data necessary to process your deposits and withdrawals through our partner payment providers, ensuring funds are transferred securely.

Gaming & Transaction Activity

Records of your bets, wins, losses, and account balance are maintained to ensure fair play and manage your account history.

Technical & Device Data

We automatically collect IP addresses, browser types, and device identifiers to optimize platform performance and detect suspicious activity.

Communication Records

Any correspondence sent to our support team is stored to resolve your queries and improve our service quality.

3. How We Collect Data

We gather information through three primary channels:

  • Directly from you: Information you enter when creating an account, updating your profile, or contacting support.
  • Automated collection: Data gathered through cookies and system logs as you navigate the platform.
  • Partner providers: Data received from our payment and verification partners to confirm the validity of transactions and identities.

4. Why We Use Data

Your data is processed for the following essential purposes:

  • Account Management: Maintaining your profile and providing a seamless login experience.
  • Financial Processing: Facilitating secure deposits and the processing of withdrawals.
  • Security & Compliance: Verifying identity and age, preventing multi-accounting, and fighting fraud.
  • Personalization: Improving the user interface and displaying content relevant to your preferences.
  • Legal Obligations: Meeting the regulatory requirements imposed on gambling operators in the Philippines.
  • Marketing: Sending promotional offers only to users who have explicitly consented to receive them.

5. When We Share Data

We do not sell your personal data to third parties. Data is only shared in the following circumstances:

  • Service Providers: With payment processors, KYC (Know Your Customer) verification services, and technical infrastructure providers necessary for platform operation.
  • Legal Requirements: When compelled by valid legal requests or orders from relevant regulatory authorities.

6. How We Protect Data

We employ industry-standard security measures to safeguard your information:

  • Encryption: Use of secure protocols to protect data during transmission between your device and our servers.
  • Access Control: Strict internal policies that limit data access to authorized personnel only.
  • Payment Isolation: Financial data is handled through secure channels provided by our payment partners.
  • Continuous Monitoring: Regular system audits to detect and prevent unauthorized access or vulnerabilities.

7. Cookies and Tracking

Our platform uses cookies to enhance your experience, remember your preferences, and analyze site traffic. For a detailed explanation of the types of cookies we use and how you can manage them, please visit our Cookie Policy.

8. Your Rights

Depending on your jurisdiction, you may exercise the following rights regarding your data:

  • Access & Correction: Request a copy of your data or correct inaccuracies.
  • Deletion & Portability: Request the removal of your personal data or its transfer to another service.
  • Objection & Consent: Object to specific processing activities or withdraw your consent for marketing.

To exercise these rights, please contact our support team via the channels available on this site. Please be aware that certain data must be retained even after account closure to satisfy anti-money laundering (AML) and gambling regulations.

9. How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we will keep the necessary data for the period required by applicable law in the Philippines to ensure regulatory compliance and resolve any potential legal disputes.

10. Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, the account will be terminated immediately and any remaining funds will be handled according to our Terms.

Parents or guardians who believe a minor has created an account may report this to our support team for immediate action.

11. Cross-Border Transfers

To provide our services, some of our technical and payment providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are in place to protect your data regardless of where it is processed.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be published on this page. We encourage you to periodically check the "Last Updated" date at the top of this page to stay informed.

13. Contact Us

If you have any questions, concerns, or requests regarding your privacy and personal data, please reach out to us through our Support Page. Our team is available to assist you through the official contact channels provided there.